Privacy Policy

General Terms & Conditions ('Terms')

Privacy is the life blood of our business and this Privacy Policy outlines how EP Australia collects, uses, stores or otherwise handles your personal information.


EP Australia is committed to the management of personal information in accordance with the relevant privacy legislation in Australia (Privacy Act 1988).


Information We Collect

We collect personal information about you in various ways, such as through our Sites and social media channels; at our events and through phone conversations; through job applications and in connection with in-person recruitment; and in connection with our interactions with clients and vendors.

The kinds of personal information that we collect from you will vary depending on our relationship with you. These relationships have been categorised as:     

  • “Candidates” which include all individuals who approach us, or are referred to us, seeking work with us or our Clients. 
  • “Clients” which include all individuals who we deal with for the purpose of providing recruitment solutions and services for their business.
  • “Referees” which include all individuals who we deal with in assessing our Candidates’ capabilities and suitability for employment.


We may also collect personal information from you if you contact us, for example by phone or email, and do not fall into one of the above categories. If you are a Candidate we collect personal information about you that is reasonably necessary for us to determine your suitability for work with us or through us. The main types of personal information we collect about you as a Candidates are:


  • your name and contact details including:
  • your address and telephone numbers;
  • your date of birth;
  • your gender;
  • information in your cover letter, resume and application forms including your skills, qualifications, work history, references, goals and interests;
  • details of your work rights in Australia and other countries;
  • your tax file number and superannuation details;
  • information documenting your work history placement with or through us (including letters of appointment, bank account details, records of salary adjustments, work performance information,
  • salary sacrifice documents and sick leave taken);
  • test or assessment results conducted by us or other parties;
  • the results of police checks, working with children checks or other background checks;
  • medical reviews or assessments of you;     
  • salary/hourly rate expectations held by you;     
  • current job options that you may have;     
  • your availability to commence work with or through us;
  • sensitive information that you consent to providing to us including health information, criminal convictions and union membership that you or your Referee provide to us;
  • and other information that you, your Referees or our Clients provide to us, including opinions about you and notes of our interactions with you and/or others in relation to your suitability for work with or through us.


If you are our Client we collect personal information that is reasonably necessary for us to provide the best recruitment solutions for you and your business needs.

The main types of personal information we collect about you as our Client are:


  • Your contact details including your address and telephone numbers;   
  • Details of your job title/description and organizational needs; and     
  • records of our interaction with you and confidential feedback you may give us regarding our Candidates


If you are a Referee we collect personal information that is reasonably necessary for us to determine a Candidate’s suitability for work with us or through us. The main types of personal information we collect about Referees are:


  • Your contact details including your address and telephone numbers;
  • Details of your job title/description; and   
  • your confidential opinions about a candidate and their suitability for work with or through us


EP Australia will not provide any personal information to any third party without your consent, except if we are required to do so by law or in relation to any legal proceedings or investigations.

We can (and you authorise us) to disclose any such information in those circumstances.

How we collect your personal information


Your personal information (including sensitive information) is collected because of your dealings with us. We only collect personal information by lawful and fair means.

We collect personal information from you directly unless it is unreasonable or impracticable to do so.
If you are a Candidate the ways in which we collect personal information about you are when:


  • you provide your resume, complete an application form or undergo an aptitude test or other testing with us;
  • You voluntarily undertake, and we receive the results of, a medical review or assessment;
  • You voluntarily undertake, and we receive the results of, a police check, working with children check or other background check;
  • You voluntarily undertake, and we receive the results of, a skill assessment or training by a third party;
  • A referee gives his or her confidential opinion about a Candidates’ work history or suitability for work with or through us;
  • We receive confidential feedback (negative or positive) about a Candidate from a Client;
  • We receive a complaint or report related to a Candidate conduct by a Client or others;


If you are a Client the ways in which we collect personal information about you are when:

  • We meet you or interact with you and you express an interest in our services;
  • and when you provide your opinion or feedback regarding one of our Candidate


If you are a Referee the ways in which we collect personal information about you are when: 

  • A Candidate provides us with your details and informs us that you have consented to such collection; and     
  • we take notes of our dealings with you including your opinions of the suitability of a Candidate for work with or through us


If you apply or register your interest for a position with EP Australia, you understand and agree that the information you provide in your application and throughout any recruitment process will be collected by EP Australia and may be stored and disclosed to, used, or assessed by other EP Australia employees or contractors involved in recruitment for a particular position and/or other positions, for reasons relating to assessing your applications or eligibility/suitability.


EP Australia makes no representation or warranty in respect of any of the following:


  • That any employer or client will ask for your CV, ask to interview you or recruit you;
  • That any employer or client will keep confidential any of your information or data provided to that employer or client; or the final terms and duration of any appointment obtained through the EP Australia site
How We Use the Information We Collect

We use the information described above to perform the following activities (as permitted under local law):


  • Providing workforce solutions and connecting people to work;
  • creating and managing online accounts;
  • processing payments;
  • managing our client and vendor relationships;
  • sending promotional materials, alerts regarding available positions and other communications;
  • communicating about, and administering participation in, special events, promotions, programs, offers, surveys, contests and market research;
  • responding to individuals’ inquiries;
  • operating, evaluating and improving our business (including developing, enhancing, analysing and improving our services; managing our communications;
  • performing data analytics;
  • and performing accounting, auditing and other internal functions);   
  • protecting against, identifying and seeking to prevent fraud and other unlawful activity, claims and other liabilities


In addition to the activities listed above, if you are a candidate and you apply for a position or create an account to apply for a position, as permitted under local law, we use the information described in this Privacy Policy to:


  • Provide you with job opportunities and work;     
  • provide HR services to you, including administration of benefit programs, payroll, performance management and disciplinary actions;
  • assess your suitability as a job candidate and your associate qualifications for positions; and
  • perform data analytics, such as (i) analyzing our job candidate and associate base; (ii) assessing individual performance and capabilities, including scoring on work-related skills; (iii)identifying skill shortages; (iv) using information to match individuals and potential opportunities, and (v) analyzing pipeline data (trends regarding hiring practices)
Using our website

EP Australia complies with the provisions of The Spam Act 2003, and other laws and codes of practice as they apply. All email distributed from us is managed and controlled by us.


When you visit our Site our website host collects data in relation to your visit and keeps a record of various information for statistical purposes only.
If we use such information at all it will be on an aggregate basis, and we will not disclose to third parties any information that could be used to identify you personally without your consent.


The websites operated by us may collect personal information for the purposes outlined in this Privacy Policy. It may also use cookies.


Any information collected as a result of your use of websites operated by us will be handled in accordance with this privacy policy.


The websites operated by us may contain hyperlinks to other websites including those operated by third parties. The links are provided for reference only.

We do not have any control over these external websites. We are not responsible for the content on these sites or the privacy practices adopted by these sites.


What does this policy mean?

By using our services you consent to the terms of this policy.


From time to time, your additional consent will be sought for the collection, use or disclosure of information for purposes other than as set out in this policy.


If you do not agree to any part of this policy please contact the privacy officer listed below.

Accessing or Updating personal information


ACCESS & CORRECTION

Subject to some exceptions set out in privacy law, you can gain access to your personal information that we hold. Important exceptions include:

 
Evaluative opinion material obtained confidentially in the course of our performing reference checks; and access that would impact on the privacy rights of other people. In many cases evaluative material contained in references that we obtain will be collected under obligations of confidentiality that the person who gave us that information is entitled to expect will be observed. We do refuse access if it would breach confidentiality.


Evaluative opinion material obtained confidentially in the course of us receiving feedback from involved parties in the recruitment process
Evaluative opinion material created by us in the course of us assessing suitability during the recruitment process

For more information about access to your information see our Access Policy For more information about applying to correct your information see our Correction Policy.


ACCESS POLICY


If you wish to obtain access to your personal information you should contact us. You will need to be in a position to verify your identity.

We will provide you access to this information within 30 days. 


CORRECTION POLICY 


If you find that personal information that we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you can ask us to correct it by contacting us. 


We will take such steps as are reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading.


If we have disclosed personal information about you that is inaccurate, out of date, incomplete, irrelevant or misleading, you can ask us to notify the third parties to whom we made the disclosure and we will take such steps (if any) as are reasonable in the circumstances to give that notification unless it is impracticable or unlawful to do so.


We will endeavour to correct any information within 30 days


COMPLAINTS 


You have a right to complain about our handling of your personal information if you believe that we have interfered with your privacy.


Complaints procedure


If you are making a complaint about our handling of your personal information, it should first be made to us in writing. You can make complaints about our handling of your personal information to

The Privacy Manager
EP Australia

Disney Studios Australia
Building 19/38 Driver Avenue,
Moore Park NSW 2021


In making a complaint to us about privacy, please give us enough details to be able to identify your concerns and response appropriately.

You must provide us with your name and contact details and a description of your complaint. We will respond to you in a reasonable time frame (usually not more than 30 days).

If you are unhappy with how we handle the complaint you have a right to take the complaint to the Information Commissioner. 


General information about privacy may be found at: http://www.privacy.gov.au/

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